{"id":311,"date":"2024-11-24T18:50:00","date_gmt":"2024-11-24T16:50:00","guid":{"rendered":"https:\/\/cerveau.ee\/?page_id=311"},"modified":"2026-04-05T12:23:23","modified_gmt":"2026-04-05T09:23:23","slug":"muugi-ja-privatsuspoliitika","status":"publish","type":"page","link":"https:\/\/cerveau.ee\/en\/muugi-ja-privatsuspoliitika\/","title":{"rendered":"Sale and Privacy Agreement"},"content":{"rendered":"

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” padding_top=”80″ padding_bottom=”80″][vc_column][vc_column_text css=””]1. GENERAL PROVISIONS<\/strong>
\n1.1. The general conditions for the provision of medical services by O\u00dc Cerveau (General Conditions) establish the rights, obligations and responsibilities of O\u00dc Cerveau and the recipient of the service (Client) when providing the Client with medical services (Service).
\n1.2. The service contract is concluded on the General Terms, conditions agreed with the patient separately orally or in writing, and in addition to the above relationship between the Client and O\u00dc Cerveau are governed by the relevant legal acts of the Republic of Estonia and the European Union (including Compulsory Law, the Health Services Organization Act, the Health Insurance Act, and the European Union General Data Protection Regulation).<\/p>\n

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2. CONTRACT ON SERVICE CONTACT<\/strong>
\n2.1 A service contract is deemed to be concluded between O\u00dc Cerveau and the customer if the customer reserves the time of the Service at O\u00dc Cerveau or, if there is no booking, when the service is started.
\n2.2. O\u00dc Cerveau may refuse to enter into a contract if it is not a health indication or if it turns out that the purpose of the service is not to receive a medical service, but something else.
\n2.3 O\u00dc Cerveau may refuse to enter into a contract if there is reason to believe that the purpose is not to receive medical services, but to demand corrupt practices, for example, to obtain certain benefits from the state or some institution. If this is revealed during the service, O\u00dc Cerveau also has the right to terminate the contract.
\n2.4 O\u00dc Cerveau may refuse to enter into a contract because it believes that the patient needs hospital treatment.
\n2.4.1 The Client may terminate the service contract, but O\u00dc Cerveau has the right to know the reason in order to better plan its sales policy.
\n2.5 O\u00dc Cerveau may terminate the contract for a good reason if, given the circumstances, it is not possible to continue the service.
\n2.6 The service contract is terminated with the termination of the service, with the transfer of the service to another service provider, the death of the client or the termination of the contract.<\/p>\n

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3. SERVICE TANKING AND TIME BOOKING<\/strong>
\n3.1. The time of service is booked in the website reservation system or by e-mail.
\n3.2. The customer has the right to change or cancel the reservation by notifying O\u00dc Cerveau at least 24 hours before the start.
\nreception
\n3.3. O\u00dc Cerveau has the right to change the time of service, if it is not possible to provide a service at the agreed time due to problems with the organization of work
\n3.3. If the customer fails to show up at the agreed time and fails to notify O\u00dc Cerveau of arrival, the customer undertakes to pay the admission fee according to the Cerveau price list.
\n3.5. O\u00dc Cerveau may change or cancel a service reservation if, given the customer’s condition, it is impossible to provide the service.
\n3.6. O\u00dc Cerveau can change or cancel a service reservation if the customer is more than 15 minutes late.
\n3.7. O\u00dc Cerveau notifies the Client of the change in the time of service and offers new time
\n3.8 When booking a service, the customer is given the right to process their data. The purpose of this is to offer the customer the services provided by O\u00dc Cerveau again. If the customer is against this, he must notify the customer in writing by e-mail: info@cerveau.ee
\n3.9 If a patient cancels a service, O\u00dc Cerveau has the right to contact the customer and offer them a suitable time, service or service form. The customer has the right to refuse this service.
\n3.10 When booking, the service fee must be paid within a day. Until the service is paid for, the service is available for booking for others.
\n3.11 Conditions and procedure for documenting the provision of medical services \u00a7 3. (1) A health care service provider shall be obliged to document the provision of health care services, including the provision of services by means of communication, in accordance with the composition of data provided for in this Regulation. (2) The data shall be documented in Estonian.
\n3.12 When booking a clinical psychologist\u2019s or clinical child psychologist\u2019s service (via the Health Portal, website, phone, email, or other means), it is not possible to receive a psychological assessment (whether cognitive or personality assessment). A clinical psychologist\u2019s assessment is a separate service with a separate price, for which the client must review the price list and pay for the assessment separately (if they wish to receive it).
\n3.13 The price of the service cannot be negotiated; the price specified in the price list is final. If the client refuses to pay or fails to make the payment, O\u00dc Cerveau will also refuse to fulfill its contractual obligations, and the agreement between the client and O\u00dc Cerveau will be considered void.
\n3.14 If the client shows up for the appointment without making the payment for any reason, O\u00dc Cerveau has the right to refuse to provide the service.
\n3.15 On weekends (Saturday\/Sunday), service cancellation is only possible if the person provides a medical certificate and grants permission to review it. The reason for this rule is that, when canceling on weekends, it is practically impossible to find someone else to take the same time slot. For weekend cancellations (either more than or less than 24 hours before the visit), 50% of the service fee is refunded, except when a medical certificate is provided. The weekend means Saturday or Sunday. Changes of plans, etc., are not a valid reason for canceling the service.
\n3.16 In case of cancellation for medical reasons, the person must provide a medical certificate and grant permission to review it.
\n3.17 O\u00dc Cerveau provides services through the Estonian Health Insurance Fund (Tervisekassa) as of 01.01.2026.From 01.04.2025, the outpatient specialist visit fee is 20 euros and must be paid before the appointment. In case of non-payment, the clinic reserves the right to refuse to provide the service. The visit fee constitutes the patient\u2019s co-payment when consulting a specialist. No visit fee is charged for repeat visits.A reduced visit fee of 5 euros applies from 01.04.2025 to insured persons receiving outpatient specialist care who belong to one of the following categories: persons under 19 years of age;pregnant persons (except for specialist care related to pregnancy or childbirth);mothers of children under one year of age; persons over 63 years of age;
\nrecipients of disability or old-age pensions under the State Pension Insurance Act;persons with partial or no work ability under the Work Ability Allowance Act;unemployed persons as defined by the Labour Market Measures Act;
\nrecipients of subsistence benefit or their family members under the Social Welfare Act, if the benefit was paid to the person or their family in the month of the specialist visit or during the two preceding months. The visit fee is not charged for specialist care related to pregnancy or childbirth.To avoid waiting lists, please inform us as soon as possible if you wish to cancel your appointment. The clinic reserves the right to offer an earlier appointment time if another patient cancels their booking. Appointment scheduling is based on the clinic\u2019s capacities, and it is not always possible to accommodate every patient\u2019s individual schedule.Receiving services through Tervisekassa must be medically indicated. If a patient considers that there is no medical indication for receiving the service, the clinic has the right to refuse to initiate the provision of the service. If a patient cancels less than 24 hours before the appointment, the clinic has the right to charge the co-payment for both the missed and the next visit.
\nWithin the framework of the contract with Tervisekassa, the clinic is allocated a budget that must be used proportionally each quarter and must not be exceeded. Force majeure situations may also arise in which the provision of services through Tervisekassa is no longer possible, including cases where the allocated budget is restricted. Budget restrictions may result from a decision of Tervisekassa based on compliance with contractual terms or from decisions at the political level. In such cases, the clinic may offer paid appointments if suitable for the patient.The patient has the right to \u043e\u0442\u043a\u0430\u0437\u0430\u0442\u044c\u0441\u044f from the service at any time if they feel it is not effective; subsequent claims will not be accepted by the clinic. Requests to change a specialist are accepted only after the first appointment and subject to availability; in such cases a new referral is required.
\n3.18 If the payment for the service is not received within 24 hours, O\u00dc Cerveau reserves the right to cancel the respective booking.<\/p>\n

3.19 O\u00dc Cerveau provides psychiatric, psychological, and psychotherapeutic services on an outpatient basis in accordance with the duty of care set out in \u00a7 762 of the Law of Obligations Act (V\u00d5S). The purpose of the service is to protect the client\u2019s health and life and to stabilise the client\u2019s condition. Outpatient services do not replace inpatient treatment and do not provide 24\/7 supervision in a crisis situation. Pursuant to \u00a7 766 (1) of the V\u00d5S, the patient is obliged to provide the healthcare service provider with the necessary and truthful information about their state of health. The client is obliged to inform the specialist about:<\/p>\n

active suicidal thoughts,<\/p>\n

an established suicide plan,<\/p>\n

previous suicide attempts,<\/p>\n

behaviour that is dangerous to self or others.<\/p>\n

If the client fails to disclose important information or knowingly provides false information, this may limit the service provider\u2019s liability to the extent that the damage is causally related to the concealed circumstances. O\u00dc Cerveau shall not be liable for damage resulting from: the client\u2019s intentional self-harming behaviour; important circumstances concealed or not disclosed by the client; the client\u2019s deliberate disregard of the specialist\u2019s reasonable recommendations. If the client claims after the appointment that the conversation with the specialist affected them in such a way that suicidal thoughts intensified, the institution will not accept such a claim. Our aim is to keep the person alive. We ask clients who already have active suicidal thoughts or a suicide plan to inform the specialist of this before the appointment and to consider seeking inpatient treatment or starting pharmacotherapy. If the client is dangerous to themselves or others, we cannot treat this as confidential and may, in order to provide necessary emergency assistance, involve an ambulance service, the Rescue Board, or the police if, in our professional assessment, such a need arises. We primarily expect clients who are willing to cooperate and interested in stabilising their condition and participating in the treatment process. If the client has developed a suicide plan prior to the appointment, we ask them to first attend a psychiatrist\u2019s appointment and primarily consider inpatient treatment. If you nevertheless decide to come to us, we ask you to follow the specialist\u2019s recommendations. If the client does not follow these recommendations, O\u00dc Cerveau will not accept any further claims regarding alleged damage.<\/p>\n

If the patient attempts suicide after an appointment with the specialist, the specialist reserves the right to terminate cooperation. In exceptional cases, new arrangements to continue the service may be agreed, provided that the patient complies with the agreed conditions going forward. In the event of a new suicide attempt or suicide, O\u00dc Cerveau does not assume liability for any alleged damage and reserves the right to terminate cooperation. If the client does not inform the specialist about suicidal thoughts or a suicide plan, O\u00dc Cerveau shall not be liable for any possible claims for damages. If the client conceals information about a suicide plan, denies its existence, or fails to provide important information, O\u00dc Cerveau shall not be liable for any possible claims for damages. In the event of a suicide attempt or suicide by the client, O\u00dc Cerveau reserves the right to submit a counterclaim if handling such an incident has caused harm to the specialist\u2019s health or well-being, or to the reputation of the institution and the specialist.<\/p>\n

In the event of a suicide attempt by the client, the specialist reserves the right to terminate cooperation due to a loss of trust. The institution may recommend a new specialist; however, the client or their relatives are responsible for finding a new specialist. In the event of a suicide attempt by the client, O\u00dc Cerveau reserves the right to terminate cooperation if the client does not sign a no-suicide agreement or breaches it in the future.<\/p>\n

3.19.1 Psychiatric treatment, including the prescribing of medicinal products, is provided on an individual basis, based on a clinical assessment, medical history (anamnesis), and the information provided by the patient, and in accordance with professional standards and the laws in force in the Republic of Estonia (incl. V\u00d5S \u00a7\u00a7 762\u2013766, the Health Services Organisation Act, and the Medicinal Products Act). The patient is obliged to provide the doctor with complete and truthful information about their state of health, medicines used, the use of psychoactive substances, suicidal thoughts\/plans, and other important circumstances (see V\u00d5S \u00a7 766). Concealing information, changing dosages without medical approval, or failing to follow recommendations may affect treatment outcomes and safety. Prescribing a medicine does not guarantee a specific outcome and does not exclude possible side effects. A temporary increase in anxiety\/distress when addressing difficult topics or during the adjustment phase of treatment (incl. pharmacotherapy) does not automatically constitute malpractice. Treatment and examinations are generally carried out only on the basis of the patient\u2019s informed consent; the patient has the right to withdraw consent, including in a form that can be reproduced in writing (see V\u00d5S \u00a7 766(3)).It is also clarified that a healthcare professional generally cannot \u201cpromise recovery\u201d or guarantee the success of treatment in advance (see V\u00d5S \u00a7 766).The doctor informs the patient about the content and objectives of the planned treatment, possible risks, and alternative options so that the patient can make an informed decision (see V\u00d5S \u00a7 766). Prescribing medicinal products is carried out within the regulatory framework governing the handling and prescribing of medicines, the purpose of which is to ensure the safety, quality, and appropriate use of medicinal products (see the Medicinal Products Act). The organisation of healthcare and the general requirements for the provision of health services in Estonia are set out in the Health Services Organisation Act.<\/p>\n

3.20 Information about the specialist, including their qualifications, education, and area of specialization, is available on our website: https:\/\/cerveau.ee\/meie-meeskond\/<\/a>. We kindly ask you to always confirm by email during registration that this specialist is suitable for you. If you do not do so, we will automatically assume that you have reviewed the specialist\u2019s information and that the specialist is suitable for you. Later complaints will not be taken into account.<\/p>\n

4. CUSTOMER’S REQUIREMENTS<\/strong>
\n4.1. The customer must show up for an appointment at the agreed time.
\n4.2. The customer must inform O\u00dc Cerveau of all the circumstances necessary for the provision of the service. The goal is to have a quality and at the same time relevant service so that all sorts of mistakes in the provision of services can be avoided.
\n4.2.1 Also, the customer must follow all the instructions given by the specialist so that the service is of such high quality and meets the best interests of the client’s health. In addition, to be able to avoid all sorts of mistakes. If insufficient, incorrect or erroneous information is provided or if the specialist’s instructions\/improper performance of duties are not followed, the client is himself responsible for the problems that arose in the provision of the service.
\n4.3. The customer must follow the instructions of O\u00dc Cerveau, which O\u00dc Cerveau provides for the provision of the service and is necessary for the provision of quality services.
\n4.4. The customer must notify O\u00dc Cerveau of the change in their contact details as soon as possible. If the customer has not notified himself of the change in contact details, O\u00dc Cerveau is not responsible for the information.
\n4.5 The Client undertakes to follow the rules and follow the procedures of O\u00dc Cerveau and other rules and requirements brought to the attention of the client.
\n4.6 The customer should avoid appearing at the appointment during illness, which in turn can affect the appearance of the disease in O\u00dc Cerveau specialists.
\n4.7 The client is obliged to clarify his wishes and goals of therapy\/investigation\/intervention together with the therapist. The quality of the service depends on the success of the client-therapist collaboration. Because cooperation can fail and, above all, the client’s and therapist’s ideas about what the therapy effect brings may differ, O\u00dc Cerveau cannot promise the client ‘total improvement or conform to their expectations’. What are the markers of the effect of the expected therapy, the purpose of the therapy being carried out, obstacles – this must be agreed with a specialist when starting the provision of services.
\n4.8 If the client sees that therapy is not producing the expected results or the client sees that the perception or understanding of the course of therapy is different between the client and the therapist, the client is obliged to inform the specialist as soon as possible. If you want and can find ways to cooperate. The customer has the right to submit offers and complaints: info@cerveau.ee. At any time, the cooperation with the specialist can be terminated. It is worth considering that the effect of therapy depends on other circumstances: therapy with medications of the client, treatment of physical diseases, for which the client himself is responsible. In the case of therapy with medications, the client must follow the doctor’s instructions accurately. In certain cases, the effect of therapy may not meet the client’s expectations, as there is no therapy with medications that may be indicated.
\n4.9 The client is obliged to inform the specialist about the deterioration of his condition. It is worth remembering that in acute mental states: such as a plan to commit suicide, systematic use of alcohol, drugs or substances by the client, affecting the real mental state, etc., is an obstacle to intervention \/ therapy. This means that the expected effect of therapy can be exacerbated due to the client’s condition. In this case, the client must seek help from a hospital or emergency medicine.
\n4.9.1 Certain interventions\/therapy may have an impact on the client’s deterioration, which may be accompanied by suicidal thoughts\/plans, as well as self-harm, for example, in the case of raising the topic of trauma. The client is obliged to report these circumstances either before the intervention or during the intervention and decide with the therapist whether these topics will be dealt with or not: when it will be done, to what extent, and whether they will deal with it at all. Therapy or other interventions can be accompanied by negative emotions, and this is sometimes part of the process that accompanies therapy. However, the responsibility for behavior that is a reaction to negative emotions is the responsibility of the client himself.
\n4.10 The quality of service depends on the customer’s motivation, cooperation with the specialist, and the client’s current physical or mental state. The client is responsible for being prepared for intervention\/therapy, doing homework, and, if possible, being able to participate in therapy. However, if this is not possible, it is worth considering other types of intervention instead of outpatients: inpatient treatment, drug therapy, etc.
\n4.11 The customer is obliged to familiarize himself with the services and book the right one for himself. If the client doubts the choice, you can start with a consultation counselling psychologist who can refer the client if necessary. The customer is responsible for booking an inappropriate service.
\n4.12 If the client feels that the assistance provided is insufficient, is not satisfied with the quality of the service, or feels that the service is causing harm, they must immediately inform the specialist and the institution and terminate the cooperation. The notification should be made to the specialist or the institution at the first meeting. Later complaints will not be considered.
\n4.13 The Sales and Privacy Policy, the Cookie Policy, and the terms and conditions for Health Insurance Fund (Tervisekassa) services and visit fees have been translated into Estonian, English, and Russian. Please review them and follow them accordingly. SMS notifications are sent in the state language, i.e., Estonian. Not understanding Estonian does not exempt a person from complying with the above-mentioned policies, principles, and terms, as all these documents are available in Estonian, Russian, and English. In general, please note that services are provided in the state language, i.e., Estonian. However, it is also possible to choose services in Russian or English. When booking, the specialist\u2019s working language(s) are shown, and the client is responsible for booking an appointment with the appropriate specialist who speaks the required language.
\n4.14 Clients are required to inform us themselves that they do not need to pay the co-payment fee.<\/p>\n

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5. CUSTOMER’S RIGHTS<\/strong>
\n5.1 The customer is entitled to a service that meets the needs
\n5.2. The customer has the right to receive the necessary information
\non the services provided
\n5.3. The client is entitled to advice and assistance if his or her rights have been violated.
\n5.3.1. Any complaints or misunderstandings must initially be resolved orally or in writing, and solutions suitable for both parties must be found.
\n5.4 The customer has the right to contact another service provider if he or she does not agree with the results of the research, the opinion of the specialist or the intervention\/therapy plan.
\n5.5 If a client wishes to have an existing entry amended, we generally accept this, provided it does not concern the specialist\u2019s professional opinion. If the client does not agree with the specialist\u2019s opinion, they may contact another institution to obtain a second opinion. The client may also choose to make the entry invisible in the Health Portal themselves.<\/p>\n

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6. O\u00dc CERVEAU\u2019s REQUIREMENTS<\/strong>
\n6.1 O\u00dc Cerveau is obliged to comply with the provisions of Chapter 41 of the Law of Obligation that apply to service contracts.
\n6.2 O\u00dc Cerveau is obliged to inform the customer about the results and state of his health, possible diseases and their course, the nature of the service provided, possible dangers and consequences associated with the provision of the service.
\n6.3 O\u00dc Cerveau is obliged to document the provision of the service in accordance with the current requirements
\n6.4O\u00dc Cerveau is obliged to provide services in Estonian. The service can also be provided in another language by agreement between O\u00dc Cerveau and the customer.
\n6.5 O\u00dc Cerveau is obliged to keep secret information about the identity and health of the client that has become known during the service, except where there is a threat to the life of the client, another person or the well-being or health of the child.<\/p>\n

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7. RIGHTS OF O\u00dc CERVEAU<\/strong>
\n7.1 O\u00dc Cerveau has the right to claim prepayment for services
\n7.2 O\u00dc Cerveau has the right to terminate the provision of services to a customer who has substantially or systematically violated the general terms of the contract, regularly canceled time
\nreception
\n7.3 O\u00dc Cerveau has the right not to give a new reception time if the customer has not reported his or her non-arrival
\n7.4. If a customer is late, O\u00dc Cerveau has the right to provide a partial reception or refuse to provide a service if it is no longer possible to provide it on time.
\n7.5 O\u00dc Cerveau \u2013 has the right to refuse to provide services to customers with signs of drug\/psychotropic, alcohol or other substance use or residual symptoms of these substances.
\nIf you refuse the service (by O\u00dc Cerveau), you are suspected of using the above-mentioned substances.
\n7.6 O\u00dc Cerveau \u2013 has the right to refuse services if the customer behaves aggressively or threatens verbally or in writing.
\n7.7 O\u00dc Cerveau may refuse to provide a service in the future if it is not advisable from the point of view of the customer’s health or if it turns out that the purpose of the service is not to receive a medical service, but something else.
\n7.8 In the event of damage to Cerveau O\u00dc or its specialists, as well as in the case of material, moral, physical or health damage, O\u00dc Cerveau has the right to claim compensation for damage caused by the client.
\n7.10 O\u00dc Cerveau has the right to terminate the service if it deems that the customer no longer needs it
\n7.11 The exclusive rights to the service are held by O\u00dc Cerveau. The customer is prohibited from using the results of O\u00dc Cerveau’s intellectual activities
\n7.12 O\u00dc Cerveau has the right to file a complaint with the court and claim compensation for reputational or moral damage for the entire period of time during which the damage continues by providing incorrect, incorrect, distorted or derogatory information about the specialist or O\u00dc Cerveau.
\n7.13 O\u00dc Cerveau has the right to claim compensation for material damages if appointment cancellations occur systematically.<\/p>\n

7.14 O\u00dc Cerveau has the right to claim compensation for pecuniary and non-pecuniary damage if, as a result of complaints, claims, or other actions, harm is caused to the organisation, the organisation\u2019s manager, members of the management board, or employees (including physical harm, non-pecuniary harm, pecuniary\/material loss, and reputational damage to the organisation, an employee, or the organisation\u2019s manager, CEO and so on). O\u00dc Cerveau has the right to claim compensation for pecuniary and non-pecuniary damage if, as a result of complaints, claims, or other actions, harm is caused to the organisation, the organisation\u2019s manager, members of the management board, or employees (including physical harm, non-pecuniary harm, pecuniary\/material loss, and reputational damage to the organisation, an employee, or the organisation\u2019s manager). Submitting complaints or claims is permitted and welcomed when done in good faith and based on evidence. Where possible, we will propose a compromise and offer to resolve the claim\/complaint orally. If, in the course of a complaint or other submission, knowingly false statements are made or false information is disseminated about O\u00dc Cerveau, its employees, members of the management board, or the owner, thereby damaging their honour and good name, O\u00dc Cerveau reserves the right to use legal remedies, including submitting a claim for damages pursuant to V\u00d5S \u00a7 1043 and the provisions applicable to the protection of honour and good name (including V\u00d5S \u00a7 1046 and V\u00d5S \u00a7 1047). If false information is submitted to an authority or in proceedings in a manner that may constitute an offence, we reserve the right to contact the police (e.g., KarS \u00a7 280 \u2013 submission of false information, KarS \u00a7 320 \u2013 false testimony and false oath, and other relevant provisions). When processing personal data, we ask that the principle of data minimisation be followed and that only the data strictly necessary in the context of the complaint be processed and disclosed (GDPR Art. 5(1)(c)). If, in the course of a complaint, personal data of third parties (e.g., our employees) who are not related to the specific case is requested or disseminated, or if data is processed disproportionately, we reserve the right to contact the Data Protection Inspectorate. For future complaints that are repetitive in substance or unfounded, we may not be able to provide a substantive response, and we reserve the right to claim compensation for damages to the extent that such damages have been caused by unlawful conduct. We also note that if submissions become systematic and harassing (e.g., repeated or persistent attempts to contact, etc.), depending on the circumstances, KarS \u00a7 157\u00b3 (stalking\/harassing pursuit) may also be applicable. Furthermore, defaming a person\u2019s honour and good name is contrary to PS \u00a7 17. We inform you that harming the reputation of the institution may also harm the reputation of the institution\u2019s owner and manager; therefore, we reserve the right to assert claims related to damage to the reputation of both the institution and the relevant individual(s). In cases of systematic and extensive reputational harm, the potential scale of damages may start from EUR 100,000, depending on the circumstances and the extent of proven damage.<\/p>\n

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8. SERVICE PAYMENT<\/strong>
\n8.1. The customer undertakes to pay for the medical service provided to him in accordance with the current price list of O\u00dc Cerveau
\n8.2. The current price list for services is published on the website O\u00dc Cerveau
\n8.3. The customer pays for the service 100% in advance at the time of booking.
\n8.4. If the customer cannot come to the appointment and has notified his or her non-arrival 24 hours in advance, O\u00dc Cerveau undertakes to offer the customer a new time or refund the amount of the prepayment within ten working days.
\n8.5. After notification, O\u00dc Cerveau refunds 60% of the service cost to the customer later than 24 hours in advance. If you do not appear at an appointment with a specialist, O\u00dc Cerveau is not obliged to refund the amount paid for the service to the customer.
\n8.6 Payment for services is made by credit card, bank transfer or through a bank link on the website.<\/p>\n

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9. PROTECTION OF PERSONAL DATA, AUTHORITIES, PRIVACY<\/strong>
\n9.1. O\u00dc Cerveau protects and keeps secret the personal information disclosed to it, documents only up-to-date information from it, and does not disclose the information received without the consent of the client.
\n9.2. O\u00dc Cerveau processes personal data, including customer health data, for the provision of the service and for other tasks established by the legal acts for the provision of the service.
\n9.3 The obligation to maintain the confidentiality of therapy may be lifted if significant damage may be caused to the client or other person in the event of non-disclosure of data the child’s well-being or health may be compromised
\n9.3.1 However, the request for customer data must be in accordance with the law, justified and disclosed only to the required extent and, above all, justified for a trial or trial. According to the law, O\u00dc Cerveau has the right to refuse to disclose data. O\u00dc Cerveau also has the right to request clarification on requests sent, after which the response time to requests can be extended.
\n9.4 Therapy, research results are not sent by mail. Health data is available to the customer on the health portal. A to what extent health data will be reflected can be agreed in advance with a specialist. But it is worth considering that when you feedback to the health portal, the specialist proceeds from the interests of the patient’s health, the principle of collegiality and his own opinion. In some cases, the expert’s opinion may differ from the clients.
\n9.5 O\u00dc Cerveau has the right to stop or not start providing the service if it is found that the customer uses video or audio equipment to record in the establishment. It performs audio or audio recordings of interventions or therapy. In this case, O\u00dc Cerveau also has the right to demand a fine for deleting the data. It is worth considering that the confidentiality requirement also applies to the customer.<\/p>\n

9.6 If requests for data regarding our employees \/ submissions \/ complaints are received from a client\/patient, from employees or representatives of other institutions, and are anonymous, or if submissions\/complaints are received anonymously from professional or specialist associations and do not contain sufficient information, we ask that at least the following details always be specified: the name of the data requester\/complainant (or submitter), the date of the submission, and the substance of the submission and its legal basis. Without this information, we are unable to process the submission on the merits or to disclose information in a manner that complies with data protection requirements.\u00a0We note that if we provide an employee-related data to a professional or specialist association or another organisation and such data is later disseminated or used for a different purpose, we reserve the right to contact the Data Protection Inspectorate<\/strong> (Andmekaitse Inspektsioon).In addition, if we are required to provide data about our employees, we ask that the specific legal provisions (sections\/articles) on the basis of which the data is requested be provided. Where necessary, we may disclose employee data with the employee\u2019s consent and in good faith; however, the organisation to which the data is disclosed is responsible for any further processing, potential misuse, or onward disclosure of the data.\u00a0We request that all third parties and organisations, when processing our employees\u2019 data, comply with data protection requirements, including processing data only to the extent necessary and using it solely for a lawful purpose.\u00a0Relevant legal references (which may be breached in such situations): <\/strong>GDPR Art. 5(1) \u2013 principles of processing of personal data (including data minimisation, purpose limitation, accuracy, storage limitation, and integrity and confidentiality\/security); GDPR Art. 6 \u2013 lawfulness of processing \/ legal basis (without a legal basis, requesting\/obtaining data is not lawful); GDPR Art. 9 \u2013 special categories of personal data (e.g., health data) and restrictions on their processing; GDPR Arts. 12\u201314 \u2013 transparency and information obligations (the data subject must know who processes their data, why, and on what basis); GDPR Art. 28 \u2013 obligations of the processor and controller (where data is processed \u201con behalf of\u201d another party); GDPR Art. 32 \u2013 security of processing; the Estonian Personal Data Protection Act (IKS) \u2013 specifies the application of the GDPR in Estonia (including supervision and liability).<\/p>\n

We draw your attention to the fact that one form of a malicious (bad-faith) complaint may be a situation where a person alleges \u201cpoor medical service\u201d in circumstances where the service was not actually provided because they did not book the relevant service (or booked a different service). The client is responsible for booking the correct service<\/p>\n

 <\/p>\n

10. QUESTIONS NOT ADJUSTED BY CONTRACT<\/strong>
\n10.1 The parties are exempt from liability for partial or complete non-fulfillment of their obligations under this contract in case of a technical failure that prevents the provision of
\nservices
\n10.2 The parties are exempt from liability for partial or complete non-fulfillment of their obligations under this Agreement in the event of the adoption of municipal or administrative acts by lodging full or partial provision of services
\n10.3 The parties are exempt from liability for partial or complete non-fulfillment of their obligations under this agreement, if this became impossible due to force majeure circumstances (force majeure)
\n10.3.1 A party affected by force majeure circumstances is obliged to notify the other Party in writing within 5 (five) working days as soon as possible, submitting a confirmation from the competent authority of the existence of force majeure circumstances.
\n10.3.2 If force majeure circumstances last longer than 1 (one) month, each party has the right to refuse further performance of obligations arising from this contract, provided that the other party is compensated for the actual costs incurred.
\n10.4. Issues not settled by this Agreement are regulated in accordance with the current legislation. All disputes and disagreements arising from or related to the treaty are resolved, as far as possible, through negotiations between the parties. If the parties do not reach an agreement, disputes are heard in the Harju District Court in the manner prescribed by the current legislation. Adherence to the claim procedure in dispute resolution is mandatory for the parties, while the response to the claim must not exceed 14 (fourteen) calendar days from the date of its receipt.<\/p>\n

 <\/p>\n

11. THE TIME OF THE CONTRACT<\/strong>
\n11.1 The contract enters into force from the moment the Client reserves an appointment for the service and is valid until the parties fully fulfill their obligations.
\n1. Proposals or complaints can be submitted by e-mail to O\u00dc Cerveau at info@cerveau.ee.
\n2. The offer must include the customer’s identity, and O\u00dc Cerveau does not respond to anonymous letters.
\n3. Complaints or suggestions must be meaningful, have specific wishes\/offers.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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The general conditions for the provision of medical services by O\u00dc Cerveau (General Conditions) establish the rights, obligations and responsibilities of O\u00dc Cerveau and the recipient of the service (Client)…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"footnotes":""},"class_list":["post-311","page","type-page","status-publish","hentry"],"yoast_head":"\nSale and Privacy Agreement - Cerveau Psychological Clinic<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cerveau.ee\/muugi-ja-privatsuspoliitika\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Sale and Privacy Agreement - [:et]Cerveau ps\u00fchholoogiakliinik[:ru]\u041f\u0441\u0438\u0445\u043e\u043b\u043e\u0433\u0438\u0447\u0435\u0441\u043a\u0430\u044f \u043a\u043b\u0438\u043d\u0438\u043a\u0430 Cerveau[:en]Cerveau Psychological Clinic[:]\" \/>\n<meta property=\"og:description\" content=\"[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” padding_top=”80″ padding_bottom=”80″][vc_column][vc_column_text css=””]1. 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