{"id":311,"date":"2024-11-24T18:50:00","date_gmt":"2024-11-24T16:50:00","guid":{"rendered":"https:\/\/cerveau.ee\/?page_id=311"},"modified":"2026-09-25T15:14:55","modified_gmt":"2026-09-25T12:14:55","slug":"muugi-ja-privatsuspoliitika","status":"publish","type":"page","link":"https:\/\/cerveau.ee\/en\/muugi-ja-privatsuspoliitika\/","title":{"rendered":"Sale and Privacy Agreement"},"content":{"rendered":"

[vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” padding_top=”80″ padding_bottom=”80″][vc_column][vc_column_text]1. GENERAL PROVISIONS<\/strong>
\n1.1. The general conditions for the provision of medical services by O\u00dc Cerveau (General Conditions) establish the rights, obligations and responsibilities of O\u00dc Cerveau and the recipient of the service (Client) when providing the Client with medical services (Service).
\n1.2. The service contract is concluded on the General Terms, conditions agreed with the patient separately orally or in writing, and in addition to the above relationship between the Client and O\u00dc Cerveau are governed by the relevant legal acts of the Republic of Estonia and the European Union (including Compulsory Law, the Health Services Organization Act, the Health Insurance Act, and the European Union General Data Protection Regulation).<\/p>\n

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2. CONTRACT ON SERVICE CONTACT<\/strong>
\n2.1 A service contract is deemed to be concluded between O\u00dc Cerveau and the customer if the customer reserves the time of the Service at O\u00dc Cerveau or, if there is no booking, when the service is started.
\n2.2. O\u00dc Cerveau may refuse to enter into a contract if it is not a health indication or if it turns out that the purpose of the service is not to receive a medical service, but something else.
\n2.3 O\u00dc Cerveau may refuse to enter into a contract if there is reason to believe that the purpose is not to receive medical services, but to demand corrupt practices, for example, to obtain certain benefits from the state or some institution. If this is revealed during the service, O\u00dc Cerveau also has the right to terminate the contract.
\n2.4 O\u00dc Cerveau may refuse to enter into a contract because it believes that the patient needs hospital treatment.
\n2.4.1 The Client may terminate the service contract, but O\u00dc Cerveau has the right to know the reason in order to better plan its sales policy.
\n2.5 O\u00dc Cerveau may terminate the contract for a good reason if, given the circumstances, it is not possible to continue the service.
\n2.6 The service contract is terminated with the termination of the service, with the transfer of the service to another service provider, the death of the client or the termination of the contract.<\/p>\n

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3. SERVICE TANKING AND TIME BOOKING<\/strong>
\n3.1<\/strong> Appointments for the provision of services can be booked through the booking system on our website or by email. We also respond by email to questions related to bookings. We answer your questions at the earliest opportunity and within the limits of our capacity; however, please note that a response may sometimes be delayed. It is also possible that, due to technical reasons or circumstances beyond our control, your email may not reach us or may be redirected to a spam folder. The clinic does not assume an obligation to book, change, or cancel appointments by telephone. We kindly ask that communication related to bookings, changes, or cancellations be handled in writing by email whenever possible. It is the client\u2019s own responsibility to remember the booked appointment time. The clinic is not obliged to remind clients of their appointments by telephone, email, or SMS. Whenever possible, we send reminders through the communication channels mentioned above; however, this is a client-friendly additional service and not an obligation of the clinic. If you are looking for your doctor or specialist through our clinic, we do not disclose the specialist\u2019s personal data or forward your contact details or other information to them without an appropriate legal basis. We can assist you in booking an appointment with a suitable specialist at our clinic. The option of receiving information by telephone is also a client-friendly additional service and does not mean that the clinic is obliged to resolve all matters by telephone. You may contact us by telephone for initial registration; however, whenever possible, we ask you to confirm your choice of specialist in writing by email after you have reviewed the specialist\u2019s qualifications and professional background on our website.<\/p>\n

If you have not done so, we will assume that you agree with the choice of specialist. The Client assumes the responsibility to familiarise themselves with the specialist\u2019s qualifications and professional background. Subsequent complaints concerning the specialist\u2019s qualifications or the choice of specialist will not be taken into consideration.\u00a0When calling us, please note that, in order to provide better service to clients who speak other languages, we have a separate telephone line through which questions can be answered in the relevant language.<\/p>\n

3.2.<\/strong> The Client has the right to change or cancel a reservation by notifying O\u00dc Cerveau at least 24 hours before the start of the appointment.<\/p>\n

3.3.<\/strong> O\u00dc Cerveau has the right to change the scheduled time of the service if, due to organisational circumstances, the service cannot be provided at the agreed time.<\/p>\n

3.4.<\/strong> If the Client does not attend the appointment at the agreed time and has not notified O\u00dc Cerveau that they will be unable to attend, the Client is required to pay the appointment fee in accordance with Cerveau\u2019s price list.<\/p>\n

3.5.<\/strong> O\u00dc Cerveau may change or cancel a service reservation if, taking into account the Client\u2019s condition, it is not possible to provide the service.<\/p>\n

3.6.<\/strong> O\u00dc Cerveau may change or cancel a service reservation if the Client arrives more than 15 minutes late for the agreed appointment.<\/p>\n

3.7.<\/strong> O\u00dc Cerveau will inform the Client of any change to the appointment time and will offer a new appointment time.<\/p>\n

3.8.<\/strong> By booking a service, the Client authorises the processing of their personal data. The purpose of such processing is to enable O\u00dc Cerveau, where necessary, to offer the Client again services provided by O\u00dc Cerveau. If the Client objects to this, they must notify us in writing by e-mail at info@cerveau.ee<\/a>.<\/p>\n

3.9.<\/strong> If the Client cancels a service after making a reservation, O\u00dc Cerveau has the right to contact the Client and offer another suitable appointment time, service or form of service. The Client, in turn, has the right to decline the offered service.<\/p>\n

3.10.<\/strong> When booking a service, the fee for the service must be paid within the same day. Until payment has been received, the appointment remains available for booking by other Clients.<\/p>\n

3.11.<\/strong> Pursuant to \u00a7 3 of the conditions and procedure for documenting the provision of healthcare services:
\n(1) a healthcare provider is required to document the provision of healthcare services, including services provided by means of communication, in accordance with the data requirements established by the relevant regulation;
\n(2) the information must be documented in Estonian.<\/p>\n

3.12.<\/strong> Booking an appointment with a clinical psychologist or clinical child psychologist through the Health Portal, website, telephone, e-mail or another channel does not automatically include a psychological assessment, whether a cognitive or personality assessment. A clinical psychologist\u2019s assessment is a separate service with a separate fee. The Client must review the price list and pay separately for the assessment if they wish to receive it.<\/p>\n

3.13.<\/strong> The price of a service is non-negotiable; the price stated in the price list is final. If the Client refuses to pay or fails to make payment, O\u00dc Cerveau has the right to refuse to perform its contractual obligations, and the agreement between the Client and O\u00dc Cerveau shall be considered void.<\/p>\n

3.14.<\/strong> If the Client attends an appointment without having paid for the service, O\u00dc Cerveau has the right to refuse to provide the service.<\/p>\n

3.15.<\/strong> On weekends, meaning Saturdays and Sundays, cancellation of a service is possible only if the Client provides a medical certificate and authorises O\u00dc Cerveau to review it. The reason for this rule is that when an appointment is cancelled at the weekend, it is practically impossible to find another person to book the same appointment time.<\/p>\n

When a weekend appointment is cancelled, whether earlier or later than 24 hours before the appointment, 50% of the service fee will be refunded, except where appropriate proof of illness has been provided.<\/p>\n

For the purposes of this provision, weekends are Saturday and Sunday. Changes to personal plans or similar circumstances are not considered a valid reason for cancelling the service.<\/p>\n

3.16.<\/strong> When cancelling a service for medical reasons, the Client must provide a medical certificate and authorise O\u00dc Cerveau to review it.<\/p>\n

3.17.<\/strong> O\u00dc Cerveau has provided services funded by the Estonian Health Insurance Fund (Tervisekassa) since 1 January 2026.<\/p>\n

As of 1 April 2025, the outpatient specialist appointment fee is EUR 20, which we also require to be paid before the appointment. If the fee remains unpaid, we reserve the right to refuse to provide the service. The appointment fee constitutes the patient\u2019s co-payment when attending a specialist.<\/p>\n

We do not charge an appointment fee for a follow-up visit.<\/p>\n

As of 1 April 2025, an appointment fee of EUR 5 applies to insured persons receiving outpatient specialist care who belong to one of the following categories:<\/p>\n