1. GENERAL PROVISIONS
1.1. The general conditions for the provision of medical services by OÜ Cerveau (General Conditions) establish the rights, obligations and responsibilities of OÜ Cerveau and the recipient of the service (Client) when providing the Client with medical services (Service).
1.2. The service contract is concluded on the General Terms, conditions agreed with the patient separately orally or in writing, and in addition to the above relationship between the Client and OÜ Cerveau are governed by the relevant legal acts of the Republic of Estonia and the European Union (including Compulsory Law, the Health Services Organization Act, the Health Insurance Act, and the European Union General Data Protection Regulation).
2. CONTRACT ON SERVICE CONTACT
2.1 A service contract is deemed to be concluded between OÜ Cerveau and the customer if the customer reserves the time of the Service at OÜ Cerveau or, if there is no booking, when the service is started.
2.2. OÜ Cerveau may refuse to enter into a contract if it is not a health indication or if it turns out that the purpose of the service is not to receive a medical service, but something else.
2.3 OÜ Cerveau may refuse to enter into a contract if there is reason to believe that the purpose is not to receive medical services, but to demand corrupt practices, for example, to obtain certain benefits from the state or some institution. If this is revealed during the service, OÜ Cerveau also has the right to terminate the contract.
2.4 OÜ Cerveau may refuse to enter into a contract because it believes that the patient needs hospital treatment.
2.4 The customer can terminate the service contract at any time without explanation.
2.5 OÜ Cerveau may terminate the contract for a good reason if, given the circumstances, it is not possible to continue the service.
2.6 The service contract is terminated with the termination of the service, with the transfer of the service to another service provider, the death of the client or the termination of the contract.
3. SERVICE TANKING AND TIME BOOKING
3.1. The time of service is booked in the website reservation system or by e-mail.
3.2. The customer has the right to change or cancel the reservation by notifying OÜ Cerveau at least 24 hours before the start.
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3.3. OÜ Cerveau has the right to change the time of service, if it is not possible to provide a service at the agreed time due to problems with the organization of work
3.3. If the customer fails to show up at the agreed time and fails to notify OÜ Cerveau of arrival, the customer undertakes to pay the admission fee according to the Cerveau price list.
3.5. OÜ Cerveau may change or cancel a service reservation if, given the customer’s condition, it is impossible to provide the service.
3.6. OÜ Cerveau can change or cancel a service reservation if the customer is more than 15 minutes late.
3.7. OÜ Cerveau notifies the Client of the change in the time of service and offers new time
4. CUSTOMER’S REQUIREMENTS
4.1. The customer must show up for an appointment at the agreed time.
4.2. The customer must inform OÜ Cerveau of all the circumstances necessary for the provision of the service. The goal is to have a quality and at the same time relevant service so that all sorts of mistakes in the provision of services can be avoided.
4.2.1 Also, the customer must follow all the instructions given by the specialist so that the service is of such high quality and meets the best interests of the client’s health. In addition, to be able to avoid all sorts of mistakes. If insufficient, incorrect or erroneous information is provided or if the specialist’s instructions/improper performance of duties are not followed, the client is himself responsible for the problems that arose in the provision of the service.
4.3. The customer must follow the instructions of OÜ Cerveau, which OÜ Cerveau provides for the provision of the service and is necessary for the provision of quality services.
4.4. The customer must notify OÜ Cerveau of the change in their contact details as soon as possible. If the customer has not notified himself of the change in contact details, OÜ Cerveau is not responsible for the information.
4.5 The Client undertakes to follow the rules and follow the procedures of OÜ Cerveau and other rules and requirements brought to the attention of the client.
4.6 The customer should avoid appearing at the appointment during illness, which in turn can affect the appearance of the disease in OÜ Cerveau specialists.
4.7 The client is obliged to clarify his wishes and goals of therapy/investigation/intervention together with the therapist. The quality of the service depends on the success of the client-therapist collaboration. Because cooperation can fail and, above all, the client’s and therapist’s ideas about what the therapy effect brings may differ, OÜ Cerveau cannot promise the client ‘total improvement or conform to their expectations’. What are the markers of the effect of the expected therapy, the purpose of the therapy being carried out, obstacles – this must be agreed with a specialist when starting the provision of services.
4.8 If the client sees that therapy is not producing the expected results or the client sees that the perception or understanding of the course of therapy is different between the client and the therapist, the client is obliged to inform the specialist as soon as possible. If you want and can find ways to cooperate. The customer has the right to submit offers and complaints: info@cerveau.ee. At any time, the cooperation with the specialist can be terminated. It is worth considering that the effect of therapy depends on other circumstances: therapy with medications of the client, treatment of physical diseases, for which the client himself is responsible. In the case of therapy with medications, the client must follow the doctor’s instructions accurately. In certain cases, the effect of therapy may not meet the client’s expectations, as there is no therapy with medications that may be indicated.
4.9 The client is obliged to inform the specialist about the deterioration of his condition. It is worth remembering that in acute mental states: such as a plan to commit suicide, systematic use of alcohol, drugs or substances by the client, affecting the real mental state, etc., is an obstacle to intervention / therapy. This means that the expected effect of therapy can be exacerbated due to the client’s condition. In this case, the client must seek help from a hospital or emergency medicine.
4.9.1 Certain interventions/therapy may have an impact on the client’s deterioration, which may be accompanied by suicidal thoughts/plans, as well as self-harm, for example, in the case of raising the topic of trauma. The client is obliged to report these circumstances either before the intervention or during the intervention and decide with the therapist whether these topics will be dealt with or not: when it will be done, to what extent, and whether they will deal with it at all. Therapy or other interventions can be accompanied by negative emotions, and this is sometimes part of the process that accompanies therapy. However, the responsibility for behavior that is a reaction to negative emotions is the responsibility of the client himself.
4.10 The quality of service depends on the customer’s motivation, cooperation with the specialist, and the client’s current physical or mental state. The client is responsible for being prepared for intervention/therapy, doing homework, and, if possible, being able to participate in therapy. However, if this is not possible, it is worth considering other types of intervention instead of outpatients: inpatient treatment, drug therapy, etc.
4.11 The customer is obliged to familiarize himself with the services and book the right one for himself. If the client doubts the choice, you can start with a consultation with either a clinical or a counselling psychologist who can refer the client if necessary. The customer is responsible for booking an inappropriate service.
5. CUSTOMER’S RIGHTS
5.1 The customer is entitled to a service that meets the needs
5.2. The customer has the right to receive the necessary information
on the services provided
5.3. The client is entitled to advice and assistance if his or her rights have been violated.
5.3.1. Any complaints or misunderstandings must initially be resolved orally or in writing, and solutions suitable for both parties must be found.
5.4 The customer has the right to contact another service provider if he or she does not agree with the results of the research, the opinion of the specialist or the intervention/therapy plan.
6. OÜ CERVEAU’s REQUIREMENTS
6.1 OÜ Cerveau is obliged to comply with the provisions of Chapter 41 of the Law of Obligation that apply to service contracts.
6.2 OÜ Cerveau is obliged to inform the customer about the results and state of his health, possible diseases and their course, the nature of the service provided, possible dangers and consequences associated with the provision of the service.
6.3 OÜ Cerveau is obliged to document the provision of the service in accordance with the current requirements
6.4OÜ Cerveau is obliged to provide services in Estonian. The service can also be provided in another language by agreement between OÜ Cerveau and the customer.
6.5 OÜ Cerveau is obliged to keep secret information about the identity and health of the client that has become known during the service, except where there is a threat to the life of the client, another person or the well-being or health of the child.
7. RIGHTS OF OÜ CERVEAU
7.1 OÜ Cerveau has the right to claim prepayment for services
7.2 OÜ Cerveau has the right to terminate the provision of services to a customer who has substantially or systematically violated the general terms of the contract, regularly canceled time
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7.3 OÜ Cerveau has the right not to give a new reception time if the customer has not reported his or her non-arrival
7.4. If a customer is late, OÜ Cerveau has the right to provide a partial reception or refuse to provide a service if it is no longer possible to provide it on time.
7.5 OÜ Cerveau – has the right to refuse to provide services to customers with signs of drug/psychotropic, alcohol or other substance use or residual symptoms of these substances.
If you refuse the service (by OÜ Cerveau), you are suspected of using the above-mentioned substances.
7.6 OÜ Cerveau – has the right to refuse services if the customer behaves aggressively or threatens verbally or in writing.
7.7 OÜ Cerveau may refuse to provide a service in the future if it is not advisable from the point of view of the customer’s health or if it turns out that the purpose of the service is not to receive a medical service, but something else.
7.8 In the event of damage to Cerveau OÜ or its specialists, as well as in the case of material, moral, physical or health damage, OÜ Cerveau has the right to claim compensation for damage caused by the client.
7.10 OÜ Cerveau has the right to terminate the service if it deems that the customer no longer needs it
7.11 The exclusive rights to the service are held by OÜ Cerveau. The customer is prohibited from using the results of OÜ Cerveau’s intellectual activities
7.12 OÜ Cerveau has the right to file a complaint with the court and claim compensation for reputational or moral damage for the entire period of time during which the damage continues by providing incorrect, incorrect, distorted or derogatory information about the specialist or OÜ Cerveau.
8. SERVICE PAYMENT
8.1. The customer undertakes to pay for the medical service provided to him in accordance with the current price list of OÜ Cerveau
8.2. The current price list for services is published on the website OÜ Cerveau
8.3. The customer pays for the service 100% in advance at the time of booking.
8.4. If the customer cannot come to the appointment and has notified his or her non-arrival 24 hours in advance, OÜ Cerveau undertakes to offer the customer a new time or refund the amount of the prepayment within ten working days.
8.5. After notification, OÜ Cerveau refunds 60% of the service cost to the customer later than 24 hours in advance. If you do not appear at an appointment with a specialist, OÜ Cerveau is not obliged to refund the amount paid for the service to the customer.
8.6 Payment for services is made by credit card, bank transfer or through a bank link on the website.
9. PROTECTION OF PERSONAL DATA, AUTHORITIES, PRIVACY
9.1. OÜ Cerveau protects and keeps secret the personal information disclosed to it, documents only up-to-date information from it, and does not disclose the information received without the consent of the client.
9.2. OÜ Cerveau processes personal data, including customer health data, for the provision of the service and for other tasks established by the legal acts for the provision of the service.
9.3 The obligation to maintain the confidentiality of therapy may be lifted if significant damage may be caused to the client or other person in the event of non-disclosure of data the child’s well-being or health may be compromised
9.3.1 However, the request for customer data must be in accordance with the law, justified and disclosed only to the required extent and, above all, justified for a trial or trial. According to the law, OÜ Cerveau has the right to refuse to disclose data. OÜ Cerveau also has the right to request clarification on requests sent, after which the response time to requests can be extended.
9.4 Therapy, research results are not sent by mail. Health data is available to the customer on the health portal. A to what extent health data will be reflected can be agreed in advance with a specialist. But it is worth considering that when you feedback to the health portal, the specialist proceeds from the interests of the patient’s health, the principle of collegiality and his own opinion. In some cases, the expert’s opinion may differ from the clients.
9.5 OÜ Cerveau has the right to stop or not start providing the service if it is found that the customer uses video or audio equipment to record in the establishment. It performs audio or audio recordings of interventions or therapy. In this case, OÜ Cerveau also has the right to demand a fine for deleting the data. It is worth considering that the confidentiality requirement also applies to the customer.
10. QUESTIONS NOT ADJUSTED BY CONTRACT
10.1 The parties are exempt from liability for partial or complete non-fulfillment of their obligations under this contract in case of a technical failure that prevents the provision of
services
10.2 The parties are exempt from liability for partial or complete non-fulfillment of their obligations under this Agreement in the event of the adoption of municipal or administrative acts by lodging full or partial provision of services
10.3 The parties are exempt from liability for partial or complete non-fulfillment of their obligations under this agreement, if this became impossible due to force majeure circumstances (force majeure)
10.3.1 A party affected by force majeure circumstances is obliged to notify the other Party in writing within 5 (five) working days as soon as possible, submitting a confirmation from the competent authority of the existence of force majeure circumstances.
10.3.2 If force majeure circumstances last longer than 1 (one) month, each party has the right to refuse further performance of obligations arising from this contract, provided that the other party is compensated for the actual costs incurred.
10.4. Issues not settled by this Agreement are regulated in accordance with the current legislation. All disputes and disagreements arising from or related to the treaty are resolved, as far as possible, through negotiations between the parties. If the parties do not reach an agreement, disputes are heard in the Harju District Court in the manner prescribed by the current legislation. Adherence to the claim procedure in dispute resolution is mandatory for the parties, while the response to the claim must not exceed 14 (fourteen) calendar days from the date of its receipt.
11. THE TIME OF THE CONTRACT
11.1 The contract enters into force from the moment the Client reserves an appointment for the service and is valid until the parties fully fulfill their obligations.
1. Proposals or complaints can be submitted by e-mail to OÜ Cerveau at info@cerveau.ee.
2. The offer must include the customer’s identity, and OÜ Cerveau does not respond to anonymous letters.
3. Complaints or suggestions must be meaningful, have specific wishes/offers.