Tervisekassa

Services funded by the Estonian Health Insurance Fund (Tervisekassa) and visit fee terms

  1. OÜ Cerveau provides services funded by Tervisekassa starting from 01.01.2026 for children and adults of all ages.
  2. Services include consultations, therapy, and family therapy both on-site and online. Assessments/diagnostic evaluations are not provided under Tervisekassa funding.
  3. The outpatient specialist visit fee (patient co-payment) is 20 euros. For patients under 19 years of age, the visit fee is 5 euros. Other exemptions are set out in our Sales and Privacy Policy.
  4. Please pay the visit fee before the appointment; payment is also possible on-site. If the visit fee has not been paid before the appointment, we reserve the right to refuse to provide the service.
  5. As a rule, no visit fee is charged for a repeat visit under the same referral (saatekiri).
  6. To avoid waiting lists, please notify us as soon as possible if you wish to cancel your appointment. We reserve the right to offer you an earlier appointment time if someone cancels the time offered to them.
  7. When scheduling appointments, we operate based on the clinic’s capacity and may not always be able to accommodate every patient’s individual timetable.
  8. Receiving services through Tervisekassa must be medically indicated. If the patient considers that there is no medical indication, the clinic has the right to refuse to provide the service (including not starting the service).
  9. If the patient cancels less than 24 hours before the appointment, the clinic has the right to charge the co-payment for both the missed appointment and the next visit.
  10. Due to the budget allocated by Tervisekassa, contractual limits on its use, force majeure situations, and other circumstances, the provision of services under Tervisekassa may be temporarily limited or suspended. In such cases, we can offer the service on a paid basis, and it may also be possible to qualify for services under our other cooperation projects.
  11. The patient has the right to discontinue the service at any time if they feel that it is not helping them.
  12. Requests to change the specialist are accepted after the first appointment and only if this is organizationally possible for us. In that case, we ask for a new referral (saatekiri). Later complaints regarding changing the specialist are generally not accepted.
  13. If the client feels that the service is ineffective, they may discontinue the service after the first appointment. Later complaints will not be accepted.
  14. Please ignore SMS notifications about invoice/booking payments if the service is provided under Tervisekassa: the e-clinic system is unified and the notifications cannot be fully switched off. Under Tervisekassa, only the visit fee (co-payment) is payable according to the applicable terms. For more information: 5660 8788 or +372 5880 9942.
  15. If the client does not agree with the specialist’s opinion, they have the right to contact another provider to obtain an alternative opinion.
  16. The client is also responsible for the effectiveness of the assistance provided to them. If the client does not follow the specialist’s recommendations or attends the appointment in a condition that does not allow them to participate effectively in therapy, the client is responsible for the outcomes of the assistance provided.
  17. When receiving the service, please take into account and follow our Sales and Privacy Policy: Müügi ja privaatsuspoliitika – Cerveau psühholoogiakliinik